Refund and Cancellation Policy

This policy applies to Varentum programs, portal access, cohorts, solo access, coaching products, and related digital services unless a separate written agreement states otherwise.

Applications And Waitlists

Submitting an application, joining a waitlist, or requesting information does not create a payment obligation unless a paid offer is separately accepted.

Cohort Programs

Cohort seats may be limited. Once a participant is accepted and payment is made, the seat may be reserved for that participant and may not be available to others. Unless a written offer states otherwise, cohort payments are non-refundable after portal access, cohort materials, live sessions, or onboarding access has been provided.

Solo Or Digital Access

Solo and digital-access purchases provide access to digital materials, portal workflows, reminders, and debrief systems. Unless a written offer states otherwise, digital access fees are non-refundable once access has been provisioned or the participant has accessed the portal.

Cancellations

You may stop participating at any time. Stopping participation does not automatically create a refund. For recurring subscriptions, cancellation takes effect at the end of the then-current billing period unless otherwise stated in the purchase terms.

No Refunds For Non-Use

Failure to log in, complete assignments, attend sessions, submit check-ins, read reminders, or use available materials does not entitle a participant to a refund.

Chargebacks

If you dispute a charge without first contacting Varentum, access may be suspended while the dispute is reviewed. Varentum reserves the right to provide records of acceptance, enrollment, access, usage, and communications to payment processors or financial institutions.

Exceptions

Varentum may grant exceptions in its sole discretion. Granting an exception once does not waive the right to enforce this policy later.

How To Request Review

Refund or cancellation questions can be sent to hello@joinvarentum.com. Include the purchaser name, email, program, purchase date, and reason for the request.